Responsible Gambling
We are committed to safer gambling and to helping players keep control of their play. Our approach focuses on clear controls, practical limits and easy access to support so that gaming stays a form of regulated leisure. If you have any concerns about your activity, we encourage you to use the tools below or contact a specialist organisation for advice.
Player protection principles
We prioritise player safety, fairness and transparency. We provide straightforward controls, clear information about account activity and a simple route to pause or close an account. Our aim is to reduce harm by making safer gambling options visible and easy to use.
Activity-control tools
- Deposit limits - set daily, weekly or monthly limits on how much you can deposit.
- Loss limits - cap the amount you can lose over a chosen period.
- Session reminders - optional alerts that prompt you to take a break after a set time.
- Reality checks - summaries of recent activity and net spend on request.
- Account break - short cooling-off periods you can activate instantly.
Deposit limits
You can set deposit limits on your account at any time. Limits take immediate effect and can be increased only after a cooling-off period. We recommend choosing limits that match your monthly budget and reviewing them regularly.
Loss limits
Loss limits help you manage total losses over a chosen period. These limits operate independently from deposit limits and can be adjusted through your account settings. Any changes that increase limits are subject to a waiting period to prevent impulsive decisions.
Time limits and session controls
Use session timers and reality checks to monitor how long you play. You can set automatic reminders or enforce session limits to reduce prolonged play. If you prefer a short break, use the account break option to suspend activity for a set number of days.
Self-exclusion
If you feel you need a longer break, self-exclusion allows you to lock your account for a defined period or permanently close it. Self-exclusion is immediate and includes blocking access to marketing and promotional material while it is active.
Signs of problematic behaviour
Look out for warning signs such as spending more than intended, chasing losses, neglecting work or family, borrowing to play, or difficulty stopping. If you notice these signs in yourself or someone you care about, consider using limits, taking a break or seeking professional help.
Tips for maintaining control
- Decide a budget before you play and stick to it.
- Set deposit and loss limits that reflect your finances.
- Use session reminders and avoid late-night play.
- Never chase losses and never gamble with money you cannot afford to lose.
- Talk to friends or family if gambling causes stress or conflict.
Professional help and support organisations
If you need advice or specialist support, please contact a recognised organisation for confidential help. Organisations offering advice and self-exclusion programmes are available and can provide free, impartial guidance. If you require further assistance from us, contact support via your account and we will help you access the right resources.