Our support team is available to help with questions about the site, account-related issues, technical concerns and general feedback. Choose the contact option below that best fits your enquiry, and include your username and a brief description where relevant so the team can direct it efficiently. For account security, please do not send passwords or full payment card details by email. Contact details and support hours are listed here, with messages directed to the relevant team.
| Department | Contact |
|---|---|
| Customer support email | [email protected] - account access, payments and technical help |
| General enquiries email | [email protected] - site and service questions |
| Affiliate enquiries email | [email protected] - partnership and promotional enquiries |
| Telephone | +44 20 8134 6729 - account assistance |
| Working hours | 24/7 - email and telephone support |
Support via Email
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require an explanation or supporting documents. Include a clear subject line and a concise description so your message can be directed to the right team. Please also provide up-to-date contact details, as this helps us follow up and reduces the chance of delays.
Send Us a Message
Response Time
Contact support through live chat or email for help with your account, payments or games. Most inquiries receive a response within one business day. More complex issues may take longer depending on their nature and the information needed to review them. If your request concerns a transaction or verification, include the relevant details so the team can assist.
Feedback
Have feedback about your experience or an idea that could make the website easier to use? We’d like to hear from you. Share your suggestions with our team, and we’ll review each one carefully. Your feedback helps us understand what’s working and where we can improve the service, features and overall experience for players.